Phau Ntawv Qhia Siv Xov Tooj Hauv Polycom VVX 250 IP

Khoom Tshajview

The Polycom VVX 250 is a four-line, basic IP desk phone featuring a color display, designed for clear and efficient communication.

Cov yam ntxwv tseem ceeb:

• Make more natural and life-like calls with Polycom HD Voice
• 2.8” color display: an engaging experience offering visual information at a glance
• Two Gigabit Ethernet ports offer cost savings and performance benefits
• USB port enables users to move data around more quickly
• Integrates with more than 60 industry leading call control platforms

Pem hauv ntej view of the Polycom VVX 250 IP Desk Phone, showcasing its handset, keypad, and color display.

Teeb Qhia

Follow these steps to set up your Polycom VVX 250 IP Desk Phone.

Cov ntsiab lus pob:

• Polycom VVX 250 IP Desk Phone unit
• Handset thiab coiled qaum
• Ethernet cable
• Rooj sawv
• (Note: Power adapter may be sold separately depending on model/region.)

Physical Connections:

1. Txuas lub handset: Txuas ib kawg ntawm lub coiled qaum rau hauv lub handset thiab lwm kawg rau hauv lub handset chaw nres nkoj ntawm lub hauv paus xov tooj.
2. Txuas mus rau Network: Connect an Ethernet cable from your network switch or router to the LAN port (marked with a network icon) on the back of the phone.
3. Txuas lub zog: If not using Power over Ethernet (PoE), connect the power adapter (if included) to the power port on the back of the phone and plug it into a power outlet.
4. Txuas rau PC (Yeem): If you wish to connect a computer through the phone, connect an Ethernet cable from your computer to the PC port (marked with a computer icon) on the back of the phone.
5. Connect Headset (Optional): Plug your compatible headset into the headset port (marked with a headset icon) on the back of the phone.

Kaw-up view of the back of the Polycom VVX 250 IP Desk Phone, showing the Ethernet (LAN and PC), power, and headset ports.

Initial Boot-up:

Once connected, the phone will power on and begin its boot-up sequence. This may take a few minutes. The display will show the Polycom logo and then proceed to load its firmware and configuration.

If your network supports automatic provisioning, the phone will automatically configure itself. Otherwise, you may need to manually enter network settings or contact your VoIP service provider for assistance.

Cov lus qhia ua haujlwm

Hu rau:

1. Pick up the handset, press the Speakerphone button, or press a line key.
2. Hu rau tus lej xav tau siv lub keyboard.
3. Press the Dial soft key or wait for the call to connect automatically.

Teb ib Hu:

When the phone rings, pick up the handset, press the Speakerphone button, or press the flashing line key.

Using the Display and Menu:

The 2.8-inch color display provides access to various phone functions and settings.

• Siv cov Navigation Cluster (up, down, left, right arrows, and Select button) to browse through menus and options.
• Nias lub Tsev button to return to the main menu or idle screen.
• Soft Keys: The buttons directly below the display change their function based on the current screen or activity.

Common Functions:

• Tuav: Press the Hold button during an active call to place it on hold. Press again to resume.
• Hloov Mus: During an active call, press the Transfer button, dial the new number, and then press Transfer again to complete.
• Suab nrov: Press the Mute button to mute your microphone during a call. Press again to unmute.
• Speakerphone: Press the Speakerphone button to toggle speakerphone mode on or off.
• Lub mloog pob ntseg: Press the Headset button to switch audio to a connected headset.
• Volume Control: Siv cov + thiab - buttons below the keypad to adjust handset, headset, or speakerphone volume.

A person is shown using the Polycom VVX 250 IP Desk Phone at a desk, demonstrating its use in a typical office environment.

Nkag mus Menus:

Los ntawm qhov screen tsis ua haujlwm, nias lub Tsev button to access the main menu. Options typically include:

• Hu tshiab
• Messages (Voicemail)
• Directories (Contact lists)
• DND (Tsis txhob cuam tshuam)
• Settings (Phone configuration)
• Applications (if configured)

An official video demonstrating the key features of the Polycom VVX 250, including HD audio, 2.8-inch color LCD screen, and 4 line keys.

Kev tu

To ensure optimal performance and longevity of your Polycom VVX 250 IP Desk Phone, follow these maintenance guidelines:

• Ntxuav: Use a soft, dry, lint-free cloth to clean the phone's surface and display. Avoid abrasive cleaners, solvents, or aerosol sprays.
• Kev tshem tawm plua plav: Regularly dust the keypad and speaker grilles to prevent accumulation that could affect performance.
• Kev Tswj Xyuas Cable: Ensure all cables are securely connected and not under strain. Avoid sharp bends or kinks in the cords.
• Ib puag ncig tej yam kev mob: Operate the phone within recommended temperature and humidity ranges. Avoid direct sunlight, excessive heat, or moisture.
• Software hloov tshiab: Periodically check with your service provider for available firmware updates to ensure your phone has the latest features and security enhancements.

Kev daws teeb meem

This section provides solutions to common issues you might encounter with your Polycom VVX 250 IP Desk Phone.

No Dial Tone/Cannot Make Calls:

• Tshawb xyuas Network Txuas: Ensure the Ethernet cable is securely plugged into both the phone's LAN port and the network jack/router.
• Lub voj voog fais fab: Unplug the phone's power adapter (or Ethernet cable if using PoE), wait 10 seconds, then plug it back in.
• Verify Network Status: Check if other devices on your network are functioning correctly.
• Contact Service Provider: If the issue persists, your VoIP service may be down or require re-provisioning.

Cov suab tsis zoo:

• Kho qhov ntim: Use the volume buttons on the phone to increase or decrease the call volume.
• Check Handset/Headset Connection: Ensure the handset or headset cord is securely connected.
• Network Congestion: High network traffic can affect call quality. Try reducing network usage or contact your IT administrator.
• HD Suab: Ensure both parties are using HD Voice compatible devices and network for optimal clarity.

Zaub tsis ua haujlwm:

• Tshawb xyuas lub zog: Ensure the phone is receiving power.
• Lub voj voog fais fab: Perform a power cycle as described above.
• Brightness Settings: Navigate to Settings > Basic > Display > Backlight Intensity to adjust brightness.

Phone Not Registering:

• Kev sib txuas Network: Confirm the phone has an active network connection.
• Configuration: Verify that the phone's configuration settings (SIP server, user credentials) are correct. This usually requires IT or service provider assistance.
• Firmware: Outdated firmware can sometimes cause registration issues.

Specifications

Dab tsi nyob hauv lub thawv

The standard package for the Polycom VVX 250 IP Desk Phone typically includes:

• Polycom VVX 250 IP Desk Phone Unit
• Tes tes
• Tes Ntawb
• Network Cable (Ethernet)
• Rooj Stand
• Phau Ntawv Qhia Pib Ceev

Note: Power adapter may be sold separately depending on the specific product variant or region.

Warranty thiab Support

Warranty Information:

Poly products typically come with a limited hardware warranty. Please refer to the warranty card included with your product or visit the official Poly website for detailed warranty terms and conditions specific to the VVX 250 model. Retain your proof of purchase for warranty claims.

Kev pab txhawb nqa:

For technical assistance, troubleshooting, or further inquiries, please contact Poly customer support.

• Kev them nyiaj yug hauv internet: Visit the Poly support website for FAQs, knowledge base articles, and software downloads.
• Kev them nyiaj yug xov tooj: Contact your regional Poly support hotline.
• Tus muab kev pabcuam: If your phone was provided by a VoIP service provider, they may be your primary point of contact for support and configuration.

Always provide your product model (VVX 250) and serial number when contacting support for faster service.