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BWT (Best Water Technology) is a premier European water technology group dedicated to delivering high-quality water solutions for residential, commercial, and industrial use. With a mission to ensure 'For You and Planet Blue,' the company provides innovative systems that enhance water quality, including the popular Magnesium Mineralizer table water filters, under-sink filtration units, and limescale protection water softeners.

Beyond drinking water, BWT is a renowned manufacturer of automated pool maintenance equipment. Its lineup of robotic pool cleaners—such as the Cosmy, D-Series, and P-Series—features smart navigation, powerful suction, and user-friendly designs to keep swimming pools pristine with minimal effort. BWT combines sustainability with cutting-edge engineering to create products that improve health, hygiene, and daily comfort.

• How often should I replace the filter element in my BWT E1?

  For the BWT E1 HydroMODUL, the filter element should be replaced at least every 6 months to maintain hygiene and proper water pressure.

• How do I clean the filters in my BWT robotic pool cleaner?

  Remove the filters from the unit after each cleaning cycle. Rinse the outside with fresh water, then spray water from the inside out to dislodge debris. Avoid using chlorinated water for cleaning the filters.

• Where can I register my BWT product?

  You can register your BWT device at the official product registration portal (myproduct.bwt.com) to access warranty benefits and service reminders.

• Why is my BWT pool cleaner moving but not pumping water?

  This is often due to dirty filters or a clogged propeller. Remove and clean the filters thoroughly, and check the top water outlet propeller for any hair or debris obstruction.

• Can I use my BWT pool robot while people are in the pool?

  No, for safety reasons, do not operate the robotic cleaner while people or pets are in the water. Remove all objects from the pool before starting the cleaning cycle.